The Nelson Training Story
Viv Nelson, Founder and Managing Director of Nelson Training
It was 1997.
I was working at Solihull College, searching for new ways to make training ‘different’. A client comments that she had seen actors being used in training ..my ears pricked up. Yes, I had a wide range of tried and tested/ interactive/ participative training activities that kept delegates moving, inspired, amused and (sometimes even) awake, but time had come for a change. On that day, the seed of drama based training was well and truly sown.
A year later ..
A request from Solihull Police. They need a training session for the desk enquiry officers in handing conflict, but the training officer tells us … “No role play!” I reassured her that we never made anyone role play. We used professional actors. She was most impressed and asked me how long we had been doing this. In fact she was the very first! But they loved it and it sowed the seeds of an idea for a business!
It’s time to leave Solihull. My request for voluntary redundancy had been refused. I left anyway and in June created Nelson Training ….
I needed actors so sent out a press release to local papers..
In September 2001 Kevin Tillett was scraping bird poo on an old newspaper from the bottom of a cage and he noticed the words ‘actors wanted’ and called me. Five weeks later he carried out his first role play for us and has been here ever since between pantos at Christmas..the first open training courses are delivered at Malvern Science Park.
Nelson Training delivers training in Manhattan, Long Island, New York and Banff, Canada, and wins its first prize which has pride of place on our office wall: the Platinum award for Business Excellence in the Business Start up category ….:-) Our first trophy-Hurrah!
2003-2005 More trophies and training down under
HA! Our prize this time is £500 for the best local arts company! Trophies are great …money is even better! We strut our stuff in Sydney and Brisbane and win some lovely contracts for work in Australia. At home, customer service training has really taken off as our most popular training session.
2005 -2010 National Training Awards!
Training every year now down under; a firm favourite with Pest Controllers! Our first National Training Award comes in 2006 with Bristol City Council for our customer service training program, more follow in 2008 with Whitefriars Housing for absence management training and our fourth in 2010 with South Gloucestershire Council for complaint handling training.
Diversity and management training start to overtake customer care as the favourite training programs! Nelson Training makes dozens of customised training videos for clients.
2010 – We enter our second decade
Now performance management, Absence/attendance management and handling difficult situations are the most popular training sessions followed by a surge in Diversity due to the Equality Act 2010.
Nelson Training celebrated 10 years of success in 2011 and we continue to grow in 2015
Check out what makes us a great team to work with…