{"id":160,"date":"2013-09-22T17:57:22","date_gmt":"2013-09-22T17:57:22","guid":{"rendered":"http:\/\/31.25.190.44\/~nelson\/?page_id=160"},"modified":"2018-04-09T19:09:06","modified_gmt":"2018-04-09T19:09:06","slug":"handling-conflict","status":"publish","type":"page","link":"https:\/\/nelsontraining.co.uk\/wordpress\/handling-conflict\/","title":{"rendered":"Handling Conflict"},"content":{"rendered":"

Handling Conflict at Work Training<\/h1>\n

A typical dealing with difficult situations\/conflict\/lone worker programme (full day)<\/h2>\n

The programme will be tailored to suit your specific needs<\/em><\/p>\n

\u2022 What are our difficult situations?<\/p>\n

\u2022 What are the basic reasons for anger?<\/p>\n

\u2022 Different types of anger and the chemistry of anger<\/p>\n

\u2022 What are those `core` communication skills? (active listening, questioning, voice tone and body language)<\/p>\n

\u2022 Building rapport\u2026establishing good relationships and trust<\/p>\n

\u2022 Challenging inappropriate behaviour and language<\/p>\n

\u2022 Handling difficult, awkward, angry situations\/people<\/p>\n

\u2022 Disarming anger techniques<\/p>\n

\u2022 Personal safety issues<\/p>\n

\u2022 What about those really difficult people?<\/p>\n

\u2022 How do we handle extremes of emotion? Options.<\/p>\n

\u2022 Distinguishing between passive, assertive and aggressive behaviour<\/p>\n

\u2022 Action Planning<\/p>\n

Handling Conflict at Work Training<\/em><\/p>\n

Contact Nelson Training Today<\/a><\/strong><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Handling Conflict at Work Training A typical dealing with difficult situations\/conflict\/lone worker programme (full day) The programme will be tailored to suit your specific needs \u2022 What are our difficult situations? \u2022 What are the basic reasons for anger? \u2022 Different types of anger and the chemistry of anger \u2022 […]<\/p>\n","protected":false},"author":3,"featured_media":230,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-160","page","type-page","status-publish","has-post-thumbnail","hentry"],"mb":[],"yoast_head":"\nHandling Conflict at Work | Nelson Award Winning Training Company<\/title>\n<meta name=\"description\" content=\"Handling Conflict at Work Training Programme - one of Nelson Training's most popular training courses. Suitable for small and larger groups. Call us. 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