The programme will be tailored to suit your specific needs<\/em><\/p>\n \u2022 Identify the key skills and qualities needed for an effective supervisor\/team leader<\/p>\n \u2022 Motivate their staff in a variety of ways<\/p>\n \u2022 Identify where performance in team members needs developing<\/p>\n \u2022 Identify common supervisory problems\/situations and be able to identify options for managing them<\/p>\n \u2022 Highlight the common causes of underperformance<\/p>\n \u2022 Give feedback to team members in a constructive and motivating manner<\/p>\n \u2022 Choose and use a variety of tools and techniques to improve performance<\/p>\n \u2022 Distinguish between assertive, passive, and aggressive behaviour<\/p>\n \u2022 Reflect upon and use \u2018core\u2019 interpersonal skills more effectively<\/p>\n \u2022 Monitor absence and carry out an effective return to work interview<\/p>\n \u2022 Identify opportunities to coach their staff and use effective coaching methods (such as active listening, questioning techniques, body language, and voice tone)<\/p>\n \u2022 Boost their own self confidence and self esteem and that of their staff<\/p>\n \u2022 Use a \u2018Learning Conversation\u2019 to improve performance<\/p>\n \u2022 Disarm anger if things get heated<\/p>\n \u2022 Increase their own personal effectiveness using a variety of influencing techniques<\/p>\n \u2022 Make every contact with their staff a \u2018quality\u2019 one which enhances relationships and improves the working climate<\/p>\n \u2022 Construct their own improvement plan for future review<\/p>\n