Cost saving case studies

For Hard Hitting Results in Record Time

Nelson Training understand how critical customer service training is to frontline staff. These case studies demonstrate how Nelson Training’s drama based training really works.

All business and organisation stakeholders have a duty to their staff and to the public they serve to ensure staff members are ready, prepared and confident in dealing with just about any type of customer contact.

Customer Service Training Case Study 1

Customer Service Training Case Study 2

Customer Service Training Insight

The real cost of dealing with an angry customer

Find out how much bad customer service may be costing you. It’s frightening.