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Cost saving case studies

You are here: Home / Cost saving case studies

For Hard Hitting Results in Record Time

Nelson Training understand how critical customer service training is to frontline staff. These case studies demonstrate how Nelson Training’s drama based training really works.

All business and organisation stakeholders have a duty to their staff and to the public they serve to ensure staff members are ready, prepared and confident in dealing with just about any type of customer contact.

Customer Service Training Case Study 1

Customer Service Training Case Study 2

Customer Service Training Insight

The real cost of dealing with an angry customer

Find out how much bad customer service may be costing you. It’s frightening.

 

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Nelson Training Ltd
3 Drake Street
Welland, Malvern, WR13 6LP, UK

Tel: 01684 311287
Outside UK: +44 1684 311287
Email: viv@nelsontraining.co.uk

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Customer Feedback

"The training programme has given real weight to delivering a cultural change not just inside the organisation but also with our partners and has therefore exceeded our expectations as the results speak for themselves. It has driven forward a clear message around expectations and quality standards.”

Alison Parker, Complaints & FOI Manager, South Gloucestershire Council

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  • Home
  • Diversity
  • Dignity at work
  • NHS Courses
  • Councils courses
    • Council staff training
    • Council members training
  • Other Training
    • Customer Service
      • Cost saving case studies
      • Training Case Study: Customer Service Delivery
      • Training Case Study: Complaint Handling
    • Handling Conflict
    • Performance Management
    • Absence Management
    • Presentation Skills & Public Speaking
    • Training Videos
    • Business Actor Hire
      • Role-Play Actors
    • Articles
      • Reducing absence and improving performance in the NHS
      • Bullying and harassment training: using interactive drama face-to-face or over MS Teams
  • Contact

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Nelson Training Limited

3 Drake Street, Welland, Malvern, WR13 6LP, UK

viv@nelsontraining.co.uk

Tel: 01684 311287
Outside UK
Tel: +44 1684 311287

 

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