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Handling Conflict

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Handling Conflict at Work Training

A typical dealing with difficult situations/conflict/lone worker programme (full day)

The programme will be tailored to suit your specific needs

• What are our difficult situations?

• What are the basic reasons for anger?

• Different types of anger and the chemistry of anger

• What are those `core` communication skills? (active listening, questioning, voice tone and body language)

• Building rapport…establishing good relationships and trust

• Challenging inappropriate behaviour and language

• Handling difficult, awkward, angry situations/people

• Disarming anger techniques

• Personal safety issues

• What about those really difficult people?

• How do we handle extremes of emotion? Options.

• Distinguishing between passive, assertive and aggressive behaviour

• Action Planning

Handling Conflict at Work Training

Contact Nelson Training Today

 

 

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Nelson Training Ltd
3 Drake Street
Welland, Malvern, WR13 6LP, UK

Tel: 01684 311287
Outside UK: +44 1684 311287
Email: viv@nelsontraining.co.uk

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Customer Feedback

"The training programme has given real weight to delivering a cultural change not just inside the organisation but also with our partners and has therefore exceeded our expectations as the results speak for themselves. It has driven forward a clear message around expectations and quality standards.”

Alison Parker, Complaints & FOI Manager, South Gloucestershire Council

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  • Home
  • Diversity
  • Dignity at work
  • NHS Courses
  • Councils courses
    • Council staff training
    • Council members training
  • Other Training
    • Customer Service
      • Cost saving case studies
      • Training Case Study: Customer Service Delivery
      • Training Case Study: Complaint Handling
    • Handling Conflict
    • Performance Management
    • Absence Management
    • Presentation Skills & Public Speaking
    • Training Videos
    • Business Actor Hire
      • Role-Play Actors
    • Articles
      • Reducing absence and improving performance in the NHS
      • Bullying and harassment training: using interactive drama face-to-face or over MS Teams
  • Contact

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Nelson Training Limited

3 Drake Street, Welland, Malvern, WR13 6LP, UK

viv@nelsontraining.co.uk

Tel: 01684 311287
Outside UK
Tel: +44 1684 311287

 

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