Top Nine Tips for hiring business actors Use these tips to ensure success 1 Identify your gender and (rough) age range for the work 2 Identify the learning outcomes that you want if the business actors are to help you with training. If the actors are for training experienced role […]
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Top Ten Training Tips for dealing with ‘difficult’ delegates May times as a trainer or facilitator we come across delegates who just do not want to be there. Whether it’s because they have been ‘sent’, or whether they are hostile to the idea of the training, it is something that […]
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Top Tips to Improve Communications! 1. Active listening Think you are a great listener? According to one survey, (ok …it was in Cosmopolitan!) everyone thinks that they are a great driver, a great lover, and a great listener! Really actively listening to customers and colleagues does two things… It makes […]
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Six Top Tips: Turn Complaints into Sales! 1 Get in first…! Ask your customers…get regular feedback…Just because customers are not complaining, it doesn’t mean to say that they are happy! Ask your customers what they think….you may be surprised! 2 Apologise immediately. Make it heartfelt. Apologise sincerely. Even if […]
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