Increase your confidence – Now 1. Remind yourself of how great you are; what qualities and skills you possess! Write a list of things you like about yourself and read it last thing before you go to sleep at night! 2. Keep a sense of humour and don’t take yourself too seriously 3. […]
Interactive Training IS More Effective
The Case for Interactive, Drama Based Training Whether you’re introducing new policies and procedures or addressing a recurring issue within your workforce, as a business or organisation stakeholder you will likely have to conduct training sessions at some point in your career. Here at Nelson Training we assist businesses with training for all kinds of […]
Equality and Diversity Training
Equality and Diversity: Why it Matters What Does Equality and Diversity Mean? Equality and Diversity is the commonplace term for the fair and equal treatment of everyone, regardless of who we are. Unfortunately, in the past it has been commonplace or expected for people to discriminate against others based on certain criteria. From the racial […]
Dealing With An Angry Customer
Angry Customers And The Consequences For Your Staff Unfortunately at some point in our working lives we will all have to deal with an angry customer. Regardless of where the blame lies or the scale of the problem at hand, this can be an unpleasant experience for both employee and consumer. Such situations have the […]