Top Ten Training Tips for dealing with ‘difficult’ delegates May times as a trainer or facilitator we come across delegates who just do not want to be there. Whether it’s because they have been ‘sent’, or whether they are hostile to the idea of the training, it is something that […]
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Top Tips to Improve Communications! 1. Active listening Think you are a great listener? According to one survey, (ok …it was in Cosmopolitan!) everyone thinks that they are a great driver, a great lover, and a great listener! Really actively listening to customers and colleagues does two things… It makes […]
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Six Top Tips: Turn Complaints into Sales! 1 Get in first…! Ask your customers…get regular feedback…Just because customers are not complaining, it doesn’t mean to say that they are happy! Ask your customers what they think….you may be surprised! 2 Apologise immediately. Make it heartfelt. Apologise sincerely. Even if […]
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My Top Ten Tips for holding successful team meetings 1 Have a clear agenda with identified objectives. Always id.the action plan! 2 Have a strong chairperson with excellent communication skills! 3 Try to keep them varied and enjoyable. Have a short `fun item` at every meeting […]
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