6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up […]
Read MoreTestimonial for our Discrimination in the Workplace Training Hello Jon I have finished collating the figures for the courses you ran for us and thought you might be interested to see the results. I hope you are as pleased with them as we are. These are, of course “raw” figures […]
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The Return to Work Interview One of the more difficult aspects of owning or managing a business of any size is the dealing with absenteeism. Statistics compiled by the CIPD have suggested that on average, every employee in the United Kingdom will take 7.6 days off each year. Rates of […]
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A Quick Guide to Knowing your Policies and Procedures Whether you’re assessing employee performances, recruiting new staff or conducting return to work interviews, learning policies and procedures like the back of your hand, has many benefits. Unfortunately, for many of us this can be a tedious and often difficult task. […]
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