A Quick Guide to Knowing your Policies and Procedures Whether you’re assessing employee performances, recruiting new staff or conducting return to work interviews, learning policies and procedures like the back of your hand, has many benefits. Unfortunately, for many of us this can be a tedious and often difficult task. […]

Absenteeism continues to rise in the UK Latest absenteeism data The Chartered Institute of Personnel and Development have recently releases national statistics which suggest that absenteeism is once again increasing. The research has shown that every employee in the United Kingdom will take an average of 7.6 days off every […]

Training Role Play Explained During the training of both new and existing staff, role playing can be an effective and realistic tool. Unfortunately, many of us find the concept of role playing both nerve-wracking and unhelpful. We already know our colleagues, so how can we react realistically to their behaviours […]