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Recruitment and selection interviewing checklist Definition Recruitment and selection interviewing assesses (or partly assesses, in conjunction with other methods) an individual’s suitability for a job either inside or outside their current organisation. 1. Narrow the search Interviewing is a fairly late step in the recruitment process, and follows the drawing up of a job description, […]

Minimising Absence Top Tips Because absence costs your organisation money 1       Make Attendance a business or team priority Get commitment from the top.  Understand what absence means in context for your organisation and services. Do you know what absence costs, what impact it has on your services?  To your customers?   On your bottom line? Have […]

 Top tips to maximise the value of e-learning   1 Don’t just put your PowerPoints into an e-learning package. They probably weren’t very interesting before and they won’t be any more interesting on-line   2 Use the full potential that electronic media allow to add variety. Use video, quizzes, documents, fill in forms, puzzles, games […]

The Case for Interactive, Drama Based Training Whether you’re introducing new policies and procedures or addressing a recurring issue within your workforce, as a business or organisation stakeholder  you will likely have to conduct training sessions at some point in your career. Here at Nelson Training we assist businesses with training for all kinds of […]

 Equality and Diversity: Why it Matters What Does Equality and Diversity Mean? Equality and Diversity is the commonplace term for the fair and equal treatment of everyone, regardless of who we are. Unfortunately, in the past it has been commonplace or expected for people to discriminate against others based on certain criteria. From the racial […]

Angry Customers And The Consequences For Your Staff Unfortunately at some point in our working lives we will all have to deal with an angry customer. Regardless of where the blame lies or the scale of the problem at hand, this can be an unpleasant experience for both employee and consumer. Such situations have the […]

 Bad Customer Service It goes without saying that poor customer service will result in substantial costs for a company. The logic barely needs explaining – if a customer is treated poorly, they may pull out of the sale, refuse to do business with us in future, and encourage any friends and family to do the […]

 Must Have Tips for a Great Presentation Regardless of the nature of our business or the type of clients which we deal with, the chances are that sooner or later we’ll need to give a presentation. Whether we’re convincing a potential customer that our company is right for them, or pitching a new idea to […]

6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up to 88% of customers or […]