Six Top Tips: Turn Complaints into Sales!   1 Get in first…! Ask your customers…get regular feedback…Just because customers are not complaining, it doesn’t mean to say that they are happy! Ask your customers what they think….you may be surprised! 2 Apologise immediately. Make it heartfelt. Apologise sincerely. Even if […]

Recruitment and selection interview essential tips – for interviewers 1. You must makes notes of the questions you intend to ask – have a structured interview plan otherwise you’ll forget. 2. Decide the essential things you need to learn and prepare questions to probe them. 3. Plan the environment – […]

Recruitment and selection interviewing checklist Definition Recruitment and selection interviewing assesses (or partly assesses, in conjunction with other methods) an individual’s suitability for a job either inside or outside their current organisation. 1. Narrow the search Interviewing is a fairly late step in the recruitment process, and follows the drawing […]

Minimising Absence Top Tips Because absence costs your organisation money 1       Make Attendance a business or team priority Get commitment from the top.  Understand what absence means in context for your organisation and services. Do you know what absence costs, what impact it has on your services?  To your customers?   […]