The Case for Interactive, Drama Based Training Whether you’re introducing new policies and procedures or addressing a recurring issue within your workforce, as a business or organisation stakeholder  you will likely have to conduct training sessions at some point in your career. Here at Nelson Training we assist businesses with […]

 Equality and Diversity: Why it Matters What Does Equality and Diversity Mean? Equality and Diversity is the commonplace term for the fair and equal treatment of everyone, regardless of who we are. Unfortunately, in the past it has been commonplace or expected for people to discriminate against others based on […]

Angry Customers And The Consequences For Your Staff Unfortunately at some point in our working lives we will all have to deal with an angry customer. Regardless of where the blame lies or the scale of the problem at hand, this can be an unpleasant experience for both employee and […]

 Bad Customer Service It goes without saying that poor customer service will result in substantial costs for a company. The logic barely needs explaining – if a customer is treated poorly, they may pull out of the sale, refuse to do business with us in future, and encourage any friends […]