Bad Customer Service It goes without saying that poor customer service will result in substantial costs for a company. The logic barely needs explaining – if a customer is treated poorly, they may pull out of the sale, refuse to do business with us in future, and encourage any friends […]

 Must Have Tips for a Great Presentation Regardless of the nature of our business or the type of clients which we deal with, the chances are that sooner or later we’ll need to give a presentation. Whether we’re convincing a potential customer that our company is right for them, or […]

6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up […]