Must Have Tips for a Great Presentation Regardless of the nature of our business or the type of clients which we deal with, the chances are that sooner or later we’ll need to give a presentation. Whether we’re convincing a potential customer that our company is right for them, or […]

6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up […]

The Return to Work Interview One of the more difficult aspects of owning or managing a business of any size is the dealing with absenteeism. Statistics compiled by the CIPD have suggested that on average, every employee in the United Kingdom will take 7.6 days off each year. Rates of […]