6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up […]

The Return to Work Interview One of the more difficult aspects of owning or managing a business of any size is the dealing with absenteeism. Statistics compiled by the CIPD have suggested that on average, every employee in the United Kingdom will take 7.6 days off each year. Rates of […]

A Quick Guide to Knowing your Policies and Procedures Whether you’re assessing employee performances, recruiting new staff or conducting return to work interviews, learning policies and procedures like the back of your hand, has many benefits. Unfortunately, for many of us this can be a tedious and often difficult task. […]

Absenteeism continues to rise in the UK Latest absenteeism data The Chartered Institute of Personnel and Development have recently releases national statistics which suggest that absenteeism is once again increasing. The research has shown that every employee in the United Kingdom will take an average of 7.6 days off every […]