Top Ten Training Tips for dealing with ‘difficult’ delegates May times as a trainer or facilitator we come across delegates who just do not want to be there. Whether it’s because they have been ‘sent’, or whether they are hostile to the idea of the training, it is something that […]

Top Tips to Improve Communications! 1. Active listening Think you are a great listener? According to one survey, (ok …it was in Cosmopolitan!) everyone thinks that they are a great driver, a great lover, and a great listener! Really actively listening to customers and colleagues does two things… It makes […]

My Top Ten Tips for holding successful team meetings   1 Have a clear agenda with identified objectives. Always id.the action plan!   2 Have a strong chairperson with excellent communication skills!   3 Try to keep them varied and enjoyable. Have a short `fun item` at every meeting   […]

Desk & Paper work Management Top Tips First of all you will need: A load of bin bags A load of multi coloured files A renewed determination to succeed! Ready… 1 Get rid of clutter … have a good throw out 2 Sort out your remaining paper. Filing Reading, or […]