Angry Customers And The Consequences For Your Staff Unfortunately at some point in our working lives we will all have to deal with an angry customer. Regardless of where the blame lies or the scale of the problem at hand, this can be an unpleasant experience for both employee and […]

 Bad Customer Service It goes without saying that poor customer service will result in substantial costs for a company. The logic barely needs explaining – if a customer is treated poorly, they may pull out of the sale, refuse to do business with us in future, and encourage any friends […]

 Must Have Tips for a Great Presentation Regardless of the nature of our business or the type of clients which we deal with, the chances are that sooner or later we’ll need to give a presentation. Whether we’re convincing a potential customer that our company is right for them, or […]

6 Top Tips for Dealing with Customer Complaints They say that a customer will tell between 10 and 20 others if they receive particularly bad service from a business. In fact, research has recently suggested that: 66% of B2B customers avoided future communications after a single bad experience and up […]