Top Tips to Improve Communications! 1. Active listening Think you are a great listener? According to one survey, (ok …it was in Cosmopolitan!) everyone thinks that they are a great driver, a great lover, and a great listener! Really actively listening to customers and colleagues does two things… It makes […]
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Six Top Tips: Turn Complaints into Sales! 1 Get in first…! Ask your customers…get regular feedback…Just because customers are not complaining, it doesn’t mean to say that they are happy! Ask your customers what they think….you may be surprised! 2 Apologise immediately. Make it heartfelt. Apologise sincerely. Even if […]
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My Top Ten Tips for holding successful team meetings 1 Have a clear agenda with identified objectives. Always id.the action plan! 2 Have a strong chairperson with excellent communication skills! 3 Try to keep them varied and enjoyable. Have a short `fun item` at every meeting […]
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Desk & Paper work Management Top Tips First of all you will need: A load of bin bags A load of multi coloured files A renewed determination to succeed! Ready… 1 Get rid of clutter … have a good throw out 2 Sort out your remaining paper. Filing Reading, or […]
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