Training larger groups at a time can be great value for money at a time when many organisations are looking for a truly cost effective way of delivering important training messages. However, many would say that whilst training larger groups might be more cost effective they cannot compete with smaller group training for learning retention and […]
How to Choose Business Actors
Choosing the best business actors Why use professional business actors at work? Professional business actors can often be hired to assist organisations with role playing and fictional scenarios during their training programmes, recruitment days or formal presentations. The main advantage of using trained business actors or professional corporate role-players over company employees is that a professional […]
How to Get Better Value Training
You Can Get Better Value Training And Here’s How Top Ten Tips plus an extra one (!) for getting better value from your suppliers and cutting the costs of training! 1. Remember that you ‘get what you pay for’! Training companies can only stay in business if they charge a realistic cost. Whilst it is […]
Tips For Hiring Business Actors
Top Nine Tips for hiring business actors Use these tips to ensure success 1 Identify your gender and (rough) age range for the work 2 Identify the learning outcomes that you want if the business actors are to help you with training. If the actors are for training experienced role players will work better if […]
Training Tips: Dealing With Difficult Delegates
Top Ten Training Tips for dealing with ‘difficult’ delegates May times as a trainer or facilitator we come across delegates who just do not want to be there. Whether it’s because they have been ‘sent’, or whether they are hostile to the idea of the training, it is something that we have to deal with […]
9 Easy Ways to Improve Communications
Top Tips to Improve Communications! 1. Active listening Think you are a great listener? According to one survey, (ok …it was in Cosmopolitan!) everyone thinks that they are a great driver, a great lover, and a great listener! Really actively listening to customers and colleagues does two things… It makes them feel valued, and …you […]
Turn Complaints into Sales. Now.
Six Top Tips: Turn Complaints into Sales! 1 Get in first…! Ask your customers…get regular feedback…Just because customers are not complaining, it doesn’t mean to say that they are happy! Ask your customers what they think….you may be surprised! 2 Apologise immediately. Make it heartfelt. Apologise sincerely. Even if it’s not your fault, or […]
Top 10 Tips For Truly Successful Team Meetings
My Top Ten Tips for holding successful team meetings 1 Have a clear agenda with identified objectives. Always id.the action plan! 2 Have a strong chairperson with excellent communication skills! 3 Try to keep them varied and enjoyable. Have a short `fun item` at every meeting 4 Keep it focused, avoid […]
Getting Organised: Top Tips
Desk & Paper work Management Top Tips First of all you will need: A load of bin bags A load of multi coloured files A renewed determination to succeed! Ready… 1 Get rid of clutter … have a good throw out 2 Sort out your remaining paper. Filing Reading, or Action? 3 Review your filing […]
How to Interview Essential Tips
Recruitment and selection interview essential tips – for interviewers 1. You must makes notes of the questions you intend to ask – have a structured interview plan otherwise you’ll forget. 2. Decide the essential things you need to learn and prepare questions to probe them. 3. Plan the environment – privacy, no interruptions, ensure the […]